Free UPS Ground Shipping On All Orders (USA Only)

FAQs

How long will it take to receive my order?
Most Zoroufy® orders ship within 24 hours. Zoroufy® ships via UPS Ground, which delivers throughout the US in 2 to 5 days. Guaranteed Next Day, 2 Day, and 3 Day shipping services are also available by request. Shipping to Canada is also now available.
Is there a minimum quantity I have to order?
Zoroufy® requires no minimum order on any product shown on the website.
Is there a warranty on Zoroufy® products?
BRASS PRODUCTS: Zoroufy® warrants all brass products are 100% free from defect or product will be replaced with a like item. Note: Some minor variations in color may occur. This warranty remains in effect only if the recommended cleaning process is used.       WOOD PRODUCTS: Zoroufy does not cover damage due to cleaning, climate, installation, wood finishing, or any general wear and use over time.  Due to the natural variations in wood product, the vent may vary in color and/or finish as it ages and is not considered a manufacturing defect. Zoroufy is not responsible for any issues regarding the climate a wood vent is used in or how it is cleaned. Liquids and high moisture environments are not recommended to come into contact with wood vents and are likely to damage the wood. Any questions or concerns can directed towards customer service at 1-800-762-1525 or info@zoroufy.com
STAIR RODS and STAIR-HOLDS
How do I clean my stair rods?
Use only a soft dry cloth when cleaning Zoroufy® products.  Zoroufy® products have a protective lacquer coating to resist tarnishing.  Cleansers or chemicals may remove this coating.  If cleaning the carpet, runner, or surrounding areas with chemicals or any liquid, remove Zoroufy® products and replace only when area is dry. If cleaning wood floor register or vent, use only a dry cloth.
How do I install my stair rods?
Are tubular core (hollow) stair rods as durable as solid core stair rods?
Tubular core and solid core rods are equally durable. Tubular core rods will not dent under normal use.
Can stair rods be bent to fit curved stairs?
Yes, Zoroufy® recommends using only the solid rods from our Heritage® or Dynasty® Collections for curved staircases. Zoroufy® does not offer bending services.
Will stair rods or stair-holds secure my runner in place?
Zoroufy® stair rods are designed for decorative use only and not as a form of carpet installation. Use of an adhesive pad, staples, tacks, nails, tack strip, tackless strip or other means of securing carpet is necessary for all stair runners. Zoroufy® does not dictate which type should be used.
What length of stair rod should I order?
Zoroufy® recommends our stair rods be at least 1½" longer than the runner width. For example, if your runner is 27" wide, we recommend ordering stair rods at least 28½" long. This allows ¼" space between the runner and bracket.
Can stair rods be custom cut to fit my runner?
Zoroufy® custom cuts rods at no additional charge.  We recommend stair rods are cut 1.5” longer than the width of the carpet runner. All orders that require custom cutting will not be processed until an order confirmation is received via fax or email confirming the accuracy of the order. The buyer/installer is responsible for all measurements. Zoroufy® is not liable for measurement errors.
Can I install stair rods over existing carpet?
Installing stair rods over existing carpet simply requires longer screws to pass through the carpet and pad before it is anchored into the wood layer of the step. Longer screws, typically 1½" or longer, can be purchased at a local hardware store or are available from Zoroufy® (1½" only) by request at no additional charge.
WALL HANGERS
What length should I order my wall hanger?
When using wall hanger clips with the Legacy® Adjustable Wall Hanger, adjust the Legacy® Wall Hanger to the exact length of your tapestry. For example, if your tapestry is 48", order a Legacy® Wall Hanger that adjusts to 48".If you are not using the Legacy® Wall Hanger clips, order your wall hanger 1½" longer than the width of your tapestry.For example, if your tapestry is 48" order a Legacy® Wall Hanger that adjusts to 49½".

Order your Regency™ and Grand Regency™ Wall Hangers 1½" longer than the rug or tapestry you wish to hang. If longer than 36", order an add-on set to equal the width of your rug or tapestry plus 1½".

Can my wall hanger be custom cut to fit my tapestry?
All Zoroufy® wall hangers can be adjusted or easily cut to fit the piece they display.
Can I use the wall hanger if my tapestry has loops or a sleeve?
Yes. Zoroufy® wall hangers are designed with open brackets to accommodate sleeves and loops. Tapestries can also be displayed without sleeves or loops with our patented removable clips.
How much weight can the wall hanger hold?
With proper installation into the wall stud, wall hangers hold up to five pounds of rug weight per foot.
How do I clean my wall hanger?
Zoroufy® products have a protective lacquer coating to resist tarnishing. Use only a dry soft cloth when cleaning the wall hanger. Cleansers and abrasives may remove the protective lacquer coating and cause tarnishing. When you clean your wall or any surrounding areas with chemicals or any liquid, remove Zoroufy® products and replace when area is dry.
How do I install my wall hanger?
Click on the wall hanger you are installing for a PDF of printable installation instructions:
FLOOR REGISTERS & VENTS
How do I install my register?
Click on the PDF file below for printable installation instructions:
How do I clean my brass register?
Zoroufy® products have a protective lacquer coating to resist tarnishing. Use only a dry soft cloth when cleaning the brass registers. Cleansers and abrasives may remove the protective lacquer coating and cause tarnishing. When you clean your carpet, floor or surrounding areas with chemicals or any liquid, remove Zoroufy® products and replace when area is dry.
What is the difference between a floor register and vent?
A floor register has a damper that can be opened or closed to control air flow. A floor vent does not have a damper.