Shipping, Returns, and Exchanges


BRASS PRODUCTS: Zoroufy® warrants all brass products are 100% free from defect or product will be replaced with a like item.  Some minor variations in color may occur. This warranty remains in effect only if the recommended cleaning process is used.       

WOOD PRODUCTS: Zoroufy does not cover damage due to cleaning, climate, installation, wood finishing, or any general wear and use over time.  Due to the natural variations in wood product, the vent may vary in color and/or finish as it ages and is not considered a manufacturing defect. Zoroufy is not responsible for any issues regarding the climate a wood vent is used in or how it is cleaned. Liquids and high moisture environments are not recommended to come into contact with wood vents and are likely to damage the wood. Any questions or concerns can directed towards customer service at

Returns and Exchanges

All returns must be made within 30 days of purchase. Product must be in original condition and properly packaged. Refunds will be issued to the original form of payment upon inspection and approval of returned product. Zoroufy® cannot accept a return or provide refund for items that have been mishandled, damaged, stained, painted, installed, or show signs of installation. Zoroufy® is not responsible for any installation costs. No cash refunds will be given. Zoroufy® does not accept custom cut rods to be returned.  Zoroufy® will not provide credit on product that is damaged during return transit due to improper packaging. It is recommended that packages be insured prior to shipment. Shipping and delivery charges are non-refundable. Shipping costs regarding a return or exchange are the sole responsibility of the buyer.

Sale items 

All sale items are non refundable.


The buyer is responsible for shipping charges on all orders and returns. Duties, taxes, and brokerage costs are the responsibility of the buyer for shipments to Canada and most international countries. Buyers are encouraged to use third party shipping via UPS or FedEx. It is recommended not to schedule installation until product is received. Claims for shortages or damages must be made upon product receipt.

If returning a product, ship to Zoroufy Returns 2140 West Greenview Drive Middleton, WI 53562, United States.

Shipping costs relating to a return or exchange are the sole responsibility of the buyer. Shipping and delivery charges are non-refundable.

If shipping an item over $100.00, it is recommended to use a tracking shipping service or purchasing shipping insurance. We cannot guarantee that we will receive a returned item.

 View/Download a copy of our Terms and Conditions Here